Welcome to Vape Fam', vape different!
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Welcome to Vape Fam', vape different!
English en
  • français fr
  • English en
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Privacy policy

1. Collection of information

We collect information when you register on our site, when you log into your account, make a purchase, enter a contest, and / or when you log out. The information collected includes your name, email address, phone number, and / or credit card.


2. Use of information

All the information we collect from you can be used to:

  • Personalize your experience and meet your individual needs;
  • Improve our website;
  • Improve customer service and your support needs;
  • Contact you by e-mail;
  • Administer a contest, promotion or survey.


3. Confidentiality of online commerce

    We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred or given to another company for any reason, without your consent, other than what is necessary to fulfill a request and / or a transaction, such as for example to ship an order.


    4. Disclosure to third parties

      We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as such parties agree to keep this information confidential.

      We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions. use, or when required by law.

      Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.


      5. Information protection

      We implement a variety of security measures to keep your personal information secure. We also protect your information offline. Only employees who need to do specific work (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

      Do we use cookies?

      Yes. Our cookies improve access to our site and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.


      6. Unsubscribe

        We use the email address you provide to send you information and updates relating to your order, occasional company news, information on related products, etc. If at any time you want to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.


        7. Consent

          By using our site, you agree to our privacy policy.


          8. Right to be forgotten 

          Article 17 of the RGPD allows users of our site to make a request via the contact form for the erasure of their personal data. Such a request implies the closing of the customer account and it will no longer be possible for you to order on our site.

          Art. 17

          1. The data subject has the right to obtain from the controller the erasure, as soon as possible, of personal data concerning him and the controller has the obligation to erase this personal data as soon as possible. , when one of the following grounds applies:
          2. a) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
          3. b) the data subject withdraws the consent on which the processing is based, in accordance with Article 6 (1) (a) or Article 9 (2) (a), and there is no 'other legal basis for processing;
          4. c) the data subject objects to the processing pursuant to Article 21 (1) and there are no compelling legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21, paragraph 2;
          5. d) the personal data have been processed unlawfully;
          6. e) personal data must be erased in order to comply with a legal obligation which is provided for by Union law or by the law of the Member State to which the controller is subject;
          7. f) the personal data have been collected in the context of the offer of information society services referred to in Article 8 (1).
          8. Where the personal data has been made public and is required to erase it under paragraph 1, the controller, taking into account the technologies available and the costs of implementation, shall take reasonable measures, including including of a technical nature, to inform the data controllers who process such personal data that the data subject has requested the erasure by these data controllers of any link to such personal data, or of any copy or reproduction of these.
          9. Paragraphs 1 and 2 do not apply insofar as this processing is necessary:
          10. a) to exercise the right to freedom of expression and information;
          11. b) to comply with a legal obligation which requires the processing provided for by Union law or by the law of the Member State to which the controller is subject, or to perform a task of public interest or falling under the exercise of public authority vested in the controller;
          12. (c) for reasons of public interest in the field of public health, in accordance with Article 9 (2) (h) and (i), as well as Article 9 (3);

          13. d) for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with Article 89 (1), insofar as the right referred to in paragraph 1 is liable to make it impossible or seriously compromise the achievement of the purposes of said processing; or
          14. e) the establishment, exercise or defense of legal claims.